Ordering Information


All orders must be prepaid.

We accept VISA, MasterCard and money orders.

Corporate purchase orders are accepted for Canadian orders. We do not ship C.O.D.

Online prices supersede all previously issued price lists, are subject to change without notice and exclude taxes.

CNA member discount

CNA members receive a 20% discount on most publications on this website. Proof of membership is required (i.e., your provincial/territorial nursing licence number). Not sure if you’re a member? You are if either of the following apply:

• You’re a member of one of CNA’s provincial or territorial members
• You joined CNA by purchasing a membership directly with us

If you are still not sure of your membership status, e-mail members@cna-aiic.ca or call 1-800-361-8404, ext. 262.

Return policy

If you are not fully satisfied with your purchase, please call 1-800-361-8404.

Rush orders

For rush orders, add $15 plus courier charges. You must call 1-800-361-8404 and speak with a representative.

Sales tax

Applicable taxes will be charged on all publications and products, plus shipping/handling charges.

International orders

All international orders must be pre-paid. Payment must be made by international money order or postal money order in Canadian funds drawn on a Canadian bank. All international orders are GST/HST exempt.


Most items will be shipped within 10 business days of receipt of order, subject to stock availability. Rush orders will be processed within 3 business days of receipt of order (courier and rush charges apply).